Case Number Customization
You can customize your case number using these parameters
T = Case Type: You set the case type abbreviations that become part of the case number in Case Settings
Y = Year: The two digit for the current year a case was opened
M = Month: The two digits of the corresponding month a case was opened, Ex) January 01, July 07
N = Number: The sequential number the system assigns to the case in numerical order, 1, 2 3, 4, etc.
R = Reopen: The first case is an A. If a client calls a few months later and wants more work on a case, you simply reopen it and the case number stays the same except the reopen letter goes to B. Example: S18-06-00111-A would become S18-06-00111-B
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