What happens if we reach the storage capacity for the account?
All of your data remains safe and secure. You have the option to increase your storage capacity and purchase additional 500GB storage blocks for the account. Admin users could also go back to old cases and delete files from cases if they choose to. To check your storage usage at any time, click on Settings, then Plans and Payment Info.
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Where do I login to my account?
Q: Where do I login to my account? A: The login page is located at a secure location that you chose when you signed up for the trial. When you first signed up for the system, you should have received an email. Check that email for the trial. ...
What happens to my data if I decide to no longer use the system?
All of your data can be downloaded for you into an Excel (CSV) Format at any time. This allows you to have a physical backup of your information at any time during your use of the system and also after if you decide to discontinue your service.
Is there a monthly charge? How much does the system cost?
For investigators just getting started, there is a Free plan. There is no catch. This plan is ad supported, allows for 1 user and includes 25 GB of storage. A: All pricing is based on the number of users a company has. All pricing plans are on ...
Can I pay for multiple months or a year?
Q: Are long term plans and pricing available? A: Yes, users can pay monthly, quarterly, biannually, and yearly. Quarterly plans receive a 3% discount. Biannual plans receive a 5% discount. Annual plans receive a 10% discount. Information on ...
I forgot my password. How do I reset it?
Q: I forgot my password. How do I reset it? A: PI Direct Link staff DOES NOT have access to you or your users passwords. We CANNOT change or send passwords. To reset your password go to your login page. Click on Forgot Password. Enter the ...